pYou may return an item within 20 DAYS of the date of purchase. Returned Items MUST be in unused, re-sellable condition and in the original packaging. All returns are to be sent prepaid by the customer unless the merchandise is defective; We CANNOT accept COD returns, unless authorized by Tru Pet. All original packaging must be intact and returned with the items. br/ppThe following Items are non-returnable:/ppToys and TreatsbrGrooming Tools brBooks and videos (unless defective in which case we will replace the returned item with the same title).br/p